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Last Updated: December 5, 2025

Framework Property Care ("we," "us," or "our") is committed to maintaining the accuracy, confidentiality, and security of your personal information. This Privacy Policy describes how we collect, use, and protect the information you provide to us through our website, booking forms, and service delivery.

 

1. Information We Collect

We collect only the information necessary to provide professional cleaning and property care services. This includes:

• Contact Information: Name, email address, and phone number.

• Property Details: Service address, billing address, and specific notes regarding the cleaning requirements of your home or building.

• Access Information: Alarm codes, gate fobs, lockbox codes, or physical key locations required to access the property.

• Payment Information: Credit card details or banking information (processed securely through our third-party payment provider; we do not store full credit card numbers on our local servers).

 

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To schedule, perform, and manage cleaning services at your residential or commercial property.

• Communication: To send booking confirmations, quotes, invoices, and service reminders.

• Safety & Security: To ensure the safety of our staff and the security of your property during service hours.

• Customer Support: To respond to your inquiries, feedback, or complaints.

 

3. Protection of Access Codes & Keys

We take the security of your property seriously.

• Alarm Codes: Access codes are stored in encrypted digital formats and are only accessible to the specific team members assigned to your property on the day of service.

• Physical Keys: Physical keys are kept in a secure, lock-box environment when not in use and are coded anonymously (not labeled with your address) to prevent misuse if lost or stolen.

 

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information only in the following limited circumstances:

• Service Providers: To trusted third-party vendors who assist us in operating our business (e.g., payment processing, scheduling software), provided they agree to keep this information confidential.

• Legal Compliance: If required by law, regulation, or legal process (e.g., in response to a court order or subpoena).

 

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. If you terminate your relationship with Framework Property Care, we will securely destroy or anonymize your personal data and property access information.

 

6. Your Rights

Under British Columbia’s Personal Information Protection Act (PIPA), you have the right to:

• Request access to the personal information we hold about you.

• Request corrections to any inaccurate or incomplete information.

• Withdraw your consent for us to collect or use your information (subject to legal or contractual restrictions and reasonable notice).

 

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated "Effective Date."

 

8. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact our Privacy Officer at:

Framework Property Care: Frameworkpropetycare@gmail.com